Refund policy

Return Policy We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Return To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (for clothing and lanyards) or undamaged in its original packaging (for F1 car frames), with tags, and with the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at info@pitsgearstore.com or via WhatsApp at +94 77 333 8333. Please note that returns must be shipped back to our facility at: 483/1, Dampandiya, Yakvila, 60160, Sri Lanka. Customers are responsible for all return shipping costs.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@pitsgearstore.com or WhatsApp at +94 77 333 8333.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item via email or WhatsApp (+94 77 333 8333), so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as custom or personalized products (including custom-made F1 car frames or special orders) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items, final sale pieces, or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period Notwithstanding the above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same item condition and proof of purchase requirements listed above.

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@pitsgearstore.com or via WhatsApp at +94 77 113 9015.